Refund & return policy

Our reports are digital services. No physical goods are supplied, so physical returns and return shipping do not apply.

This first-version policy applies when paid services open. Payments are currently closed, and no payment is taken on this site.

A full refund is available for a verified duplicate charge. A full refund is also available if a report has not been delivered within 24 hours of confirmed payment, or a technical fault prevents access and we cannot restore access within 24 hours of receiving your request.

Please request a refund through the contact channels on our Contact us page within 7 days of payment or discovering the issue. Include the order reference, payment date, amount and a description of the issue. Do not send full payment-card details, passwords or report access tokens.

We aim to respond within 3 business days. Approved refunds will be initiated through the original payment method within 7 business days; the final credit date depends on the payment provider and bank.

Once a report has been delivered and is accessible, a change of mind or disagreement with its cultural interpretation alone does not qualify for a refund. Faulty, undelivered or misdescribed services and any rights under applicable consumer law are not excluded by this policy.

No cancellation fee is charged for an approved refund. Any change to this policy applies to future orders only; the policy shown at the time of purchase applies to that order.